When did you last listen? Really listen?

Not bide your time until you could get your point across.

Not plan your argument, or jump in with advice. But listen,
with your full attention…

So if your life depended on it, or theirs did, you could say for certain where the other person was coming from and why.


If you recognise yourself here, you’re not alone. We all do it.
Or rather don’t.

Listen that is.

Which means we communicate at a disadvantage.

Because everything starts with listening.

As a hostage negotiator, Richard Mullender has built his career on developing elite-level listening skills.

What he has to share with you will surprise, entertain and challenge you in equal measure.

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Richard Mullender
is a Former Lead Trainer
at the National Hostage and Crisis Negotiation Unit, Scotland Yard